YOU WILL ONLY BE ABLE TO GENERATE VALUE WHEN YOU INVEST IN PEOPLE, PROCESS AND TECHNOLOGY
SUDHIR DASAMANTHARAO | DIRECTOR & GLOBAL HEAD – SOLENIS GLOBAL SHARED SERVICES
Solenis is a leading global manufacturer of specialty chemicals for the pulp, paper, oil and gas, chemical processing, mining, bio refining, power and municipal markets. The company’s product portfolio includes a broad array of process, functional and water treatment chemistries as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets and minimize environmental impact. Rajesh Mehta, Consulting Editor, Governance Today, spoke to Sudhir Dasamantharao, Director & Global Head of Solenis Global Shared Services. Sudhir has recently authored a book titled The Art of Balancing. Here, he shares his expertise in areas of building global teams and about the basic message of his book.
You have been successful in setting up global teams in the past and currently in the process of setting up Global teams at Solenis. What has been your experience and what will be your advice for leaders who are setting up and leading the global teams.
When you are setting up global teams, it is very important to have a very clear vision and the strategy to execute vision. Once you know the vision and strategy, it is very important to articulate the same to your stakeholders and current teams and people whom you are bringing on board. You also need to understand the multiple cultures in which you are going to operate. Further it is very important to analyze the skill set you need in the team.
If I have to summarize key aspects to keep in mind while creating global teams are:
- Have clear Vision and the Strategy to execute
- Understand the Global cultures of various countries you will be operating from
- Communicate your vision & strategy
- Maintain Diversity in your global teams
- Encourage Transparency and Trust in your teams
You have immense experience in Global Shared Services for Large corporates globally. Please share your experience and inputs.
To me success of any Global Shared Services or for any organization depends on people, process and technology. If you can get these three things right, will get huge value from global shared services organization. At times what happens is we end up investing or over investing in only one of these categories i.e. either people or process or technology.
The key success dependence on how effectively we balance our investment among all the three categories.Global Shared Services has been a key strategic enabler for most of the companies.
The organizations that have adopted this model have seen huge benefits out of this model and are continuing to do so.
One of the key drivers for setting up Global Shared Services or any organization is cost.A critical point we need to understand is that cost aspect is a short term benefit and more importantly if we have to look at the GSS model in long term perspective, we have to look at the value element.You will only be able to generate value through Global Shares Services when you aptly invest on these three elements, namely people, process and technology (PPT).
You wrote a book “The Art of Balancing”(How much is Too Much). Please let us know more about it.
What I tried to share through this book “The Art of Balancing” in life is that if we want to learn “Art of living”, we need to first learn art of balancing in everything we do whether it is in our professional life or personal life. I believe that “Art of Balancing” is “Art of Living.”
So we need to keep asking ourselves “How much is Too Much” in whatever we are doing in life. I have touch based on few topics in professional and personal space.
In professional space some of the crucial points I have addressed areStrategy Vs. Execution, Coach Vs. Captain (Leadership styles), Professional Relationships Vs. Results and Creation Vs. Disruption. In personal space, these are replaced by Family Vs. Friends, Parents / In-laws Vs. Spouse, Health Vs. Wealth and Family Vs. Individual Aspirations.
Please let us know your views on Startup India, Digital India & Skill India initiatives of Modi Government?
I think these are great initiatives and a must for our country to move in the direction from developing country to developed country. These kinds of initiatives generate lot of employment opportunities and create a good reach for our people in rural India. While I appreciate the Modi government for coming up with these kind of new initiatives, I am also looking to see from government to have clear target date by when we will become a developed nation from developing nation. As we all know it has been many years since we got Independence and we are still called developing nation. As a nation we have great achievements to be proud of, but still we are a developing country. I want to see, and am sure all of us want to see our country as developed nation sooner than later.
What kind of culture & values do you think are important for any organization and how do you establish these culture & values in an organization?
Having a right culture and value system are very critical for any organization. Now the question becomes how do you know what are right values for an organization. In every organization we see these values like integrity, respect for people, customer centricity etc.…. mentioned in their home page, walls, notice boards. From my experience these words remain as words, unless everyone in the organization start imbibing them and demonstrating these values. If we can start demonstrating these values then these words will have true meaning. The moment we have most of the people living up to these values established by organization that will translate into true culture of the organization. Most people think values have to be driven from top leadership and I agree with it, but what is equally important is everyone in the organization irrespective of the level they are at also take ownership in imbibing values in true sense.